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Avoid Common ReStore Losses

It is common knowledge that most ReStore injuries and accidents are slips, trips and falls and strains, pulls and overexertion. These incidents happen to employees, volunteers and customers. What makes these losses so difficult to correct? Read on to learn how to avoid common ReStore losses.

Avoid Common ReStore Losses: Slips, Trips and Falls

Slips, trips and falls are often hard to solve because it takes a conscious effort from all parties. It takes effort from store managers and personnel to ensure merchandise is secured with racks and items are not sticking out in the aisles. Employees and volunteers on all levels must keep an eye out for any spills or merchandise that is not correctly in place. It can even come down to the layout of the store. If you notice a trouble area, where multiple people have tripped, consider the layout. Perhaps aisles should be in a different direction or should the store have fewer aisles. It truly is a team effort from top to bottom.

Be sure to evaluate the outside of your ReStore building, as well. Make sure your parking lot is well kept. If there are cracks, uneven surfaces and numerous potholes, get it repaired.  If there is a hazard you can’t take care of immediately, make people aware of it. Put up a sign or rope off any area that isn’t safe.

Avoid Common ReStore Losses: Strains, Pulls and Overexertion

For strains, pulls and overexertion, it helps to keep your employees and volunteers educated. Make sure they know how much weight they can handle, when to use team lift and when to get mechanical assistance. As a manager, it’s up to you to set an example and watch for situations where someone might need assistance. Also make sure customers aren’t exposing themselves to injury. Post signs to make it clear that customers should ask for assistance before lifting heavy objects. Always continue to educate and emphasize the issue with volunteers and employees.


Program is administered by Lockton Affinity, LLC d/b/a Lockton Affinity Insurance Brokers, LLC in California. Coverage may not be available in all states and is subject to actual policy terms and conditions. In New York, coverage may be provided by an excess/surplus lines insurer which is not licensed by or subject to the supervision of the New York State Department of Financial Services. In New York, policy coverage forms and rates may not be subject to regulation by the New York State Department of Financial Services. Excess/surplus lines insurers do not generally participate in state guaranty funds and therefore insureds are not protected by such funds in the event of the insurer’s insolvency.